2023 wrapped

A CELEBRATION OF THE MOMENTS THAT DEFINED THE YEAR

Scroll through this page to get an inside look into all things Lendesk, including the best features we released and our top tier support team.

Finmo 2023

A Lender Network that gives you access to 300+ lenders

Finmo has a network of over 300 lenders… and this network just keeps on growing! This year we’ve partnered with 70+ new lenders including Bridgewater Bank, Radius Financial, Fraction and more to establish direct connectivity to their systems.

 

Lender-network

 

Finmo product round-up

Revisit Finmo's latest product updates and highlights from 2023.
Finmo releases

Finmo highlights

In Finmo, mortgage brokers can create personalized links that can be used in social media, emails, or directly shared with clients and referral sources.

838
New Lead generation links created in 2023
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Finmo’s Smart Docs analyzes client’s data, automatically requests documents based on their application, and follows up with them when needed. No more chasing documents.
1,408,799
Documents uploaded into Finmo in 2023
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Complete your entire workflow in Finmo. Mortgage brokers can generate and submit compliance docs for review directly in Finmo.

84,180
Compliance documents generated in 2023
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Take a moment to remember how amazing your client portal is

Finmo borrower portal offers a digital experience that is trustworthy, easy, and seamless.
Sign up for Finmo

Lender Spotlight 2023

Top feature released in Lender Spotlight

Lender Spotlight AI Assistant

Say goodbye to hours of sifting through dense policy documents, and say hello to your new AI Assistant.
Learn more about the AI Assistant
AI Assistant - Feature Image

Lender Spotlight highlights

Understand any mortgage policy. The Lender Spotlight AI Assistant can sort through over 7,000 mortgage policies and answer the most complex questions in a matter of seconds.

4,679
Questions asked to the AI assistant in 2023
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The Bank of Canada changed their overnight rate 3 times in 2023, which triggered a series of rate changes and updates.

97,000+
Rates changed/updated in 2023
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70 lenders, thousands of products... the most complete database of rates and policies.

6,498
Lender products available
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Lender Spotlight, all the lender rates and policies in one place

Learn more

Customer Support 2023

Top feature released by our support team

Co-browsing Tool

Our customer success team released a co-browsing tool, which took the support experience to the next level. Users can now grant access to their screen, allowing our team to see, draw, highlight, and even take control of their screens. Receive real-time support like never before!
Learn more
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Customer Support highlights

Between Finmo and Lender Spotlight, our support team closed 13,640 conversations in 2023... that is thousands of people helped and empowered through their journey with us.

13,640
Support Chats in 2023
CS-Support-chats

Being able to quickly get answer to your questions is key to a good support experience, and our team is FAST.

98 sec
2023 average response time
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And when it comes to client satisfaction, Finmo and Lender Spotlight users rated our team as "Rockstar"!

93%
2023 Average "Rockstar" rating
CS-Rating

Besides an amazing live support, Finmo has an extensive Help Library where brokers can self-serve and find most of the answers to their questions. Visit Finmo's help library.

36,535
Help article views in 2023
CS-Help-articles

To watch, listen, and read...
again and again

Visit Lendesk's Content library for great resources and thought leadership content.
Visit Content Library